Getting Started for Admins

An onboarding guide for organizations that just signed up for Kibu

Just signed up for Kibu? First of all, wow, THANK YOU!! Thank you for believing in our product and seeing us as valuable for your staff members. Seriously. 🙏

This article is meant for admins who just signed up for Kibu and want to invite their staff members and set them up for success. It assumes that you have already purchased Kibu and created an account.

Book Time with Ben and Colby

Ben Wallace ([e-mail]) and Colby Burnette ([e-mail]) lead the customer success team at Kibu. They're responsible for onboarding, training, and collecting ongoing feedback from customers. It's important to note that Ben is better at basketball than Colby 🏀

Once you purchase Kibu, Ben and Colby will shortly contact you to book a virtual meeting with you and your staff. There, they can share their screen and give a tour of Kibu. The goal of the call is get your team excited and confident about the site!

🔗📅 Ben's Booking Calendar

🔗📅 Colby's Booking Calendar

Add Users to Kibu

What you need: A list of First Names, Last Names, and Emails of all users you'd like to have access to Kibu.

1. Log into app.kibuhq.com.

2. In the Dashboard, go to the Users tab in the Settings page

3. Click "Add Admins & Staff"

4. Enter the first name, last name, and email of the new user. Be sure to give them a role. The "Staff" and "Admin" roles are the most popular. Only give them an Admin role if you would like them to add/remove other users.

5. All set! The new user will receive an email asking them to create a password.

Educate Your Staff on Kibu

In addition to booking time with Ben & Colby and adding users, we recommend sending your staff an email that explains Kibu. This gives them a chance to digest the product and collect questions before the onboarding call. We have an entire help article that you and your staff can skim through!

Here's an example email you can share with team:

Hi Team,

I’m thrilled to announce that we’re officially launching Kibu for our organization! 🎉 Kibu is a website that offers over 350+ exercise and educational class for IDD individuals, as well as daily livestreams with certified coaches.

We're going to be organizing an onboarding call with the Kibu team to give you all a tour of Kibu. In the meantime, check out this help article to learn about the platform and formulate any questions you may have.

If you have any questions or ideas, feel free to reach out to me!

Best, [Your Name]