> For the complete documentation index, see [llms.txt](https://kibu.gitbook.io/resource-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kibu.gitbook.io/resource-center/customer-stories/the-arc-caddo-bossier.md). # The Arc Caddo-Bossier
### ✅ Customer Profile * **Name:** [The Arc Caddo-Bossier](https://thearccaddobossier.org/) * **Location:** Shreveport, LA * **Size:** Serves 800+ members/families across 14 locations * **Services Offered:** Children's Services, Adult Day Habilitation, Community Living, Employment Training, Horse Ranch (yes, [a therapeutic horse ranch](https://thearccaddobossier.org/our-services/great)!) * **How They Use Kibu:** Content and Live Classes at Adult Day Habilitation and Employment Training *** At Kibu, we are proud to collaborate with organizations making meaningful impacts in their communities. One of our most engaged partners is The Arc Caddo-Bossier, a Louisiana-based nonprofit whose mission is *building unlimited opportunities for people with disabilities*. Through diverse programs and services, they support individuals with intellectual and developmental disabilities (IDD), helping them develop life skills, gain independence, and find meaningful employment. We spoke with Laurie Sena, Community Life Engagement Coordinator, and Demetrio Botello, Director of Employment Services, to hear their story and learn about the role Kibu plays in their success. ### 👀 Discovering Kibu The Arc Caddo-Bossier first learned about Kibu through [Good Morning America](https://www.youtube.com/watch?v=baK-ne-Ho_U). Laurie’s immediate reaction was enthusiastic: “We need this!!” She eagerly explored the platform, impressed by its range of tools to teach life and social skills. Demetrio, who oversees Day Habilitation and Employment programs including janitorial services, manufacturing, and laundry, thought it could help with real-life training skills. Kibu quickly became an integral part of their programs, transforming how they support their members. ### 📝 Real Classes for Real Life Skills Members at The Arc Caddo-Bossier frequently bag groceries for their jobs and volunteer work. Recognizing this need, Laurie requested a video from Kibu on proper bagging techniques. Within a month, the class was live. Laurie was blown away by the Kibu team's responsiveness. “It really shows how dedicated Kibu is to supporting its customers and those they support. Kibu gives us one more tool to teach real-life skills, making learning engaging and impactful.” When watching the grocery bagging class, Laurie recalls, “We watched, paused, and discussed the video together. Later, in practice, members were citing the video about putting the soft stuff at the top of the bag. With Kibu, it’s not just me telling them what to do. It’s Coach Gage, Colby, and the rest. They respect them.”

How to Bag Groceries, Part 1

This isn’t the only example of Kibu’s impact. Classes on financial management, social skills, and employment-readiness have also been a key focus. Classes on navigating workplace expectations, communicating effectively, and even interpreting paycheck stubs, Kibu helps members build essential professional habits. “These are the kinds of skills that make a real difference when transitioning into a job,” says Demetrio.
### 🏃‍♂️ **Let's Move!** Kibu’s live exercise classes have inspired quite a fitness culture at The Arc Caddo-Bossier! Members who once avoided exercise now join in groups of 10-20. Laurie shares, “It started with a couple of members saying it was cool, and soon it spread as THE activity to do.”

The Arc Caddo-Bossier members enjoying Kibu live classes, from seated exercise to holiday bingo!

The classes feature enthusiastic coaches like Gage and Colby, who engage members by calling out their names or complimenting their efforts: “Hey, you in the green shirt, you’re doing great!” Laurie recalls the joy on members’ faces as they realized they were being personally acknowledged. Even a typically disengaged individual was seen dancing in the back of the room. Demetrio adds, “Exercising is simply better with the live classes. You can’t beat the interaction that Kibu's coaches bring.” The excitement isn’t limited to members; staff now arrive in gym clothes to join the workouts! Kibu offers 3-4 live classes daily. The Arc Caddo-Bossier stays up-to-date by settings email reminders through the website and [syncing the live class schedule on their Outlook/Google Calendar](/resource-center/guides/how-to-add-live-class-schedule-to-your-calendar.md). ### 💡 Advice for New Customers Demetrio offers practical advice for new Kibu users: * **Familiarize yourself with the platform.** Spend the first couple of days learning how it works. * **Set reminders for live classes.** Announce upcoming sessions to staff via text or intercom. * **Empower staff.** Pair less tech-savvy staff with someone confident in connecting to TVs for the first few sessions. * **Simplify access.** Bookmark [kibuhq.com](https://app.kibuhq.com) on the bottom bar of all your computers and smart TVs for one-click access. ### 🤝 A Shared Vision for the Future When asked about their hopes for Kibu, Laurie and Demetrio agree: “Keep building job skills and life skills videos.” With Kibu’s commitment to listening and adapting to customer feedback, The Arc Caddo-Bossier is excited for what lies ahead. *** *Are you ready to bring Kibu into your program?* [*Let’s connect*](https://calendly.com/kibu_demo/30min?month=2024-12) *and explore how we can work together to empower your staff and enrich the lives of those you serve.* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://kibu.gitbook.io/resource-center/customer-stories/the-arc-caddo-bossier.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.